Payment & Delivery

Delivery Destinations

We currently deliver to the following countries:

NORTH MACEDONIA
KOSOVO
MONTENEGRO

Dispatch & Delivery Times

Most spherical lenses in stock are dispatched within 1 business day from our warehouse in Tirana, Albania.

For special lenses (such as toric, multifocal, or custom parameters) that are not regularly stocked, the products are first delivered from our central European warehouse to Albania, and then shipped to you. This process may require additional time, but ensures you receive authentic, high-quality lenses.

Estimated delivery times after dispatch:

NORTH MACEDONIA: 4–6 business days
KOSOVO: 3–4 business days
MONTENEGRO: 5–9 business days

Delivery times may vary slightly due to weekends, public holidays, or local postal conditions.

Shipping Costs

Country	Courier Service	Cost
North Macedonia	Fast Courier	€5.00
Kosovo	Fast Courier	€5.00
Montenegro	National Poste	€5.00

Note for Montenegro:
If the first delivery attempt fails, the package will usually be held at the nearest local post office for pickup within 24 hours.
A second delivery attempt can be arranged upon request and will incur an additional fee of €4.00.

Payment Options by Country

For customers in North Macedonia and Kosovo, we offer the option to pay cash on delivery (COD) directly to the courier upon receiving the package. For deliveries to Montenegro, cash on delivery is currently not available. Payments must be completed online at the time of ordering.

* Please note: Due to PayPal restrictions in the Balkan region, it may happen that your payment is automatically reversed and the order cancelled within a few minutes. If this happens, please contact our customer service team via email, WhatsApp, or Viber so we can assist you in real time.

We thank you for your understanding and are working to expand payment options in the near future.