Payment & Delivery

We Delivery to:

Macedonia, Kosovo & Montenegro

Delivery process:

After completion of the payment process (in whatever way it is), your order will immediately be introduced to the order of the Transport Agency shipments to begin the delivery process. Transport through our Courier is valid throughout the territory of Macedonia & Kosovo. Delivery for Montenegro is by Poste. All deliveries are carried out within 24 hours (This time does not include weekends and official holidays).

For more information about the remittance fees may contact our staf.

SHIPPING COST:

NORTH MACEDONIA

Fast Courier...... 5.00 €uro
*National Poste... 5.00 €uro

KOSOVO

Fast Courier...... 5.00 €uro
*National Poste... 5.00 €uro

MONTENEGRO

*National Poste... 5.00 €uro

*If first delivery fail, usually there is possibility to pickup in local Poste Office in next 24 hours. A second delivery attempt is possible, upon request, with additional cost of 3 €uro. In case even the second delivery fail, Client will be charged with 10 €uro to cover cost for both deliveries attempt.

Delivery times of non-stock goods

Thanks to our extensive stock, we are able to immediately send out 97% of all orders received. However, the dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to a couple weeks.

When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses.
After you have selected your specific parameters, you will be shown a new estimated shipping time for those parameters, as shown above. Please note that the „in stock“ info indicates the general availability of a product from our company. It does not necessarily mean that your unique combination will be in stock. Please only refer to the expected shipping date revealed next to the drop-down menus for shipping information pertaining to your specific order. Any expected delay in delivery will be reconfirmed when you go to your shopping basket, and again in the order confirmation e-mail. The customer will be made aware when only part of his order is in stock at the time of order confirmation, and the order will be sent only when all products are available.

Orders containing both in-stock and non-stock goods

After you have selected the correct parameters for each of your desired products and before finalizing and paying for the order, please pay very close attention to each estimated delivery time for each individual product in your shopping basket.

By confirming and completing payment for the order, the customer agrees that the entire order will be shipped only after all products are in stock. The dispatching of stock products before the dispatching of non-stock products will only be allowed under special circumstances. If desired, the customer can pay an extra delivery fee (equal to regular delivery costs) to receive the stock goods before the non-stock goods.