Payment & Delivery
Delivery Destinations
We currently deliver to the following countries:
- NORTH MACEDONIA
- KOSOVO
- MONTENEGRO
Dispatch & Delivery Times
Most spherical lenses in stock are dispatched within 1 business day from our warehouse in Tirana, Albania.
For special lenses (such as toric, multifocal, or custom parameters) that are not regularly stocked, the products are first delivered from our central European warehouse to Albania, and then shipped to you. This process may require additional time, but ensures you receive authentic, high-quality lenses.
Estimated delivery times after dispatch:
- NORTH MACEDONIA: 4–6 business days
- KOSOVO: 3–4 business days
- MONTENEGRO: 5–9 business days
Delivery times may vary slightly due to weekends, public holidays, or local postal conditions.
Shipping Costs
Country | Courier Service | Cost |
---|---|---|
North Macedonia | Fast Courier | €5.00 |
Kosovo | Fast Courier | €5.00 |
Montenegro | National Poste | €5.00 |
Note for Montenegro:
If the first delivery
attempt fails, the package will usually be held at the nearest local post office
for pickup within 24 hours.
A second delivery attempt can
be arranged upon request and will incur an additional fee of €4.00.
Payment Options by Country
For customers in North Macedonia and Kosovo, we offer the option to pay cash on delivery (COD) directly to the courier upon receiving the package. For deliveries to Montenegro, cash on delivery is currently not available. Payments must be completed online at the time of ordering.
* Please note: Due to PayPal restrictions in the Balkan region, it may happen that your payment is automatically reversed and the order cancelled within a few minutes. If this happens, please contact our customer service team via email, WhatsApp, or Viber so we can assist you in real time.
We thank you for your understanding and are working to expand payment options in the near future.
Payment & Delivery to Other Countries
We currently deliver only to North Macedonia, Kosovo, and Montenegro.
If an order is placed with a delivery address outside these countries and
paid via PayPal, the order will be canceled
and 90% of the payment refunded after 30 days.
The
remaining 10% will be retained to cover PayPal transaction fees and
administrative costs.