Terms and Conditions
TERMS AND CONDITIONS FOR ONLINE SALES
Thank you for
visiting the Lentekontakti website.
Lentekontakti.com is part of
a European network and specializes in providing original, high-quality contact
lenses and vision-related products across the Balkan region.
This page contains all the guidelines, conditions, and terms to which you, the consumer and user of the Lentekontakti.com web shop, agree upon by accessing our website and completing any purchase.
Upon confirming a purchase on Lentekontakti.com, you will be required to tick a checkbox indicating that you have read and understood these Terms and Conditions and that you agree to abide by them in full.
Additional information and clarification can be found on the informational pages of Lentekontakti.com. We reserve the right to refer to the content of those pages and consider that the customer has read and acknowledged the information therein.
1. APPLICATION OF GENERAL TERMS
1.1 These General Terms and Conditions for Online Purchases (the "General Terms") govern all contractual relationships between Steplon shpk, registered with the National Business Center under the unique identification number (NIPT) L51727023F, with its registered office in Tirana, Albania (hereinafter referred to as "Lentekontakti" or "we"), and customers who place orders via the website www.lentekontakti.com (hereinafter referred to as "customers" or "you").
1.2 By placing an order and purchasing goods through www.lentekontakti.com, you unconditionally accept and agree to abide by these General Terms.
1.3 These General Terms apply to all sales conducted through the Lentekontakti website, whether the products are delivered to the address specified by the customer or collected from locations designated by Lentekontakti.
1.4 Lentekontakti reserves the right to modify and update these General Terms at any time. The amended or updated General Terms will be published on www.lentekontakti.com and shall not apply retroactively to orders placed before their publication date.
1.5 For specific products, Lentekontakti may establish additional terms, which shall apply in conjunction with these General Terms. These specific terms will be outlined and published along with the relevant products.
1.6 Lentekontakti shall not be liable for any potential viruses or other cybersecurity threats that may exist on the website. Customers are responsible for using appropriate software and devices to protect themselves from external threats.
1.7 Lentekontakti may suspend, modify, or terminate the provision of products through its online platform due to maintenance, technical upgrades, or other necessary reasons.
1.8 Lentekontakti reserves the right to terminate your access to its website for any breach of these terms or for any other reasonable cause.
2. PRODUCTS
2.1 Customers are provided with product descriptions and specifications on the Lentekontakti website. While every effort is made to ensure accuracy, customers must review product usage instructions upon delivery.
2.2 Lentekontakti does not guarantee the availability of any product. In case of unavailability, the customer will be informed accordingly.
2.3 Lentekontakti reserves the right to discontinue online sales of certain or all products at any time.
2.4 Online shopping provides a different experience than purchasing in-store. Customers acknowledge that colors, sizes, and shapes of products may slightly vary due to display settings and photography.
3. PLACING AN ORDER
3.1 To place an order through the online platform, the customer must be at least 18 years old.
3.2 The customer is responsible for providing accurate and truthful information when placing an order.
3.3 An order is considered accepted only after it has been confirmed by Lentekontakti.
4. PRICING AND PAYMENT
4.1 Prices listed on the website are net amounts, inclusive of VAT but exclusive of delivery costs.
4.2 Customers may complete payment via:
- Cash on delivery
- Online Payment
5. PRODUCT DELIVERY
5.1 Lentekontakti delivers products exclusively within the territories of the Republic of Kosovo, the Republic of Montenegro, and the Republic of North Macedonia. Delivery timelines depend on the customer's location.
5.2 In case of unexpected delivery delays, the customer will be promptly informed.
5.3 Lentekontakti shall not be held liable for delays caused by external factors (e.g., force majeure events or issues with delivery service providers).
5.4 Payment & Delivery in Other
Countries:
We deliver exclusively to the Republic of Kosovo, the
Republic of Montenegro, and the Republic of North Macedonia. Orders placed with
a delivery address outside these countries will not be fulfilled. If you make a
payment via PayPal for delivery to any other country, your order will be
canceled, and you will be refunded within 30 days. Please note that only 90% of
the paid amount will be refunded, as 10% will be retained to cover PayPal
transaction fees and administrative costs related to the processing and
cancellation of the order.
6. RIGHT OF WITHDRAWAL – RETURNS
6.1 Customers have the right to cancel an order or return products within 14 calendar days from the date of delivery.
6.2 Returned products must be unused, unopened, and in their original sealed packaging. The packaging must be intact, without any writings, markings, or visible damage.
6.3 Refunds will be processed only after the returned product has been received and verified by our team.
6.4 Products that are custom-ordered for a specific customer and not held in stock are non-returnable. This includes personalized or imported items specifically requested by the customer, such as color lenses, toric lenses, and multifocal lenses. The return policy does not affect the customer’s rights in case of discrepancies between the delivered product and the confirmed order.
6.5 If the order included any gifts, promotional items, or discounted products, these must also be returned. Failure to return such items will result in the commercial value being deducted from the total refund.
6.6 If a shipment appears visibly damaged at the time of delivery, customers are advised not to accept the package and to report the issue immediately to the courier and to our customer service team.
7. DATA PROTECTION
7.1 Lentekontakti processes personal data in compliance with applicable data protection laws.
7.2 Personal data is retained solely for order processing purposes and will not be shared with third parties without the customer's explicit consent.
7.3 Customers have the right to access, correct, or request the deletion of their personal data.
8. GOVERNING LAW AND JURISDICTION
8.1 These terms and conditions are governed by the laws of the Republic of Albania.
8.2 Any disputes arising from the interpretation or execution of these terms shall be resolved by the District Court of Tirana.